Mystery Shopping

Mystery Shopping

Contribute significantly towards your growth strategy, and ensure that your audience has a good experience.

Every brand wants to ensure that their customers will have a good experience in their sales locations. Mystery shopping is carried out by the researcher, undercover, and reviews staff and the company, as the name suggests. Mystery shopping process has the ability to contribute significantly towards your growth strategy, and our widespread Mystery shoppers would have extensive experience in a wide array of sectors including public, and private sectors.

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How we do Focus Groups Differently

In-House Recruiting

Insight sessions are only as good as the people in the room – that’s why our recruiting is all done in-house. Our field managers go far beyond demographics to screen for intangibles like creativity and engagement. We hand pick our respondents, and personally call each participant to follow-up before the scheduled session.

Expert Project Managers

From project set up, interviewer selection, recruitment, respondent engagement, moderation, task optimization and delivery of insights, our experts have you covered each step of the way.

Global Perspectives

At Research Connect, we provide global reach and diversity for your qualitative recruitment and project management through our strategic recruitment teams across 50 countries and 6 continents.

Experienced Mystery Shoppers

The right evaluation of your customer’s experience is essential to gain higher sales. Using calls, clicks or visits our global workforce of evaluators follow predefined scenarios. Evaluators record their experience at various touch points throughout the customer journey. Photos and videos can also be collected to visually record an evaluator’s experience.

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